Monitoring
- Service groups/call types, agents, agent/supervisor grops
- Alarm management
- Wallboard display
- Event monitoring from logs
- Statistical reports
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 ICCC A/S - Telegrafvej 5 B - 2750 Ballerup, Denmark - Phone: +45 44 86 04 00 - Fax: +45 44 86 03 99 - iccc@iccc.dk |
ICCC extracts all relevant info from the ACD e.g.:
- Up time - QOS |