Benefits
- 24 hour Customer Service
- Minimized time in Queue / instant Access to "Agent"
- Significant Manpower Savings
Features
- Fully automated Services
- Two way Transfer - IVR to Agent and Agent to IVR
- Routing of Calls based on Prompts
- Request optional Service Media (e-mail, SMS, MMS and Fax)
- Text to speech Support
- Voice Recognition Support
- High level "Drag & Drop" Service Development
